If you elect to use a prepaid debit card, you must provide a voided check or direct deposit form associated with your prepaid card. Note to Prepaid Card Users: We cannot accept Prepaid debit cards that are not ACH compatible. Must be on bank letterhead, and include the account holder's name, account number, and routing number, be stamped by the branch you visited, and include a contact name and number of the associate that assisted you.
If you are unable to update your direct deposit information in the app, you can also do so by emailing your information to will need to provide one of the following in your email: You’re attempting to use other alternative banking methods.You’re attempting to use a small bank or credit union whose information is not in the database.The information was entered incorrectly.If you receive an error saying that your account is not recognized, it could be for one of a few reasons: If you have never been able to access the Instant Cash Out feature:įor your security, your encrypted banking information is verified with a national database. During this time the cash out feature may not be available or you may see an error message. The system may be experiencing technical difficulties. Remember: Grubhub will never call or text a driver and ask you for your password, provide you with a new password without your request, or ask you to reset your password.